Reservations are strongly encouraged. Limited space available. To book a reservation please call our Reservation Hotline 1-888-378-2525. For more information and questions, email Tours and Encounters must be purchased in addition to General Admission tickets.

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Behind the Scenes Tour



Cancellation Policy

To change or cancel your reservation, please call 888-378-2525 or email us at

We encourage you to reschedule your reservation, if possible, as opposed to canceling. We will do our best to accommodate any changes. 

1. 7 days or more in advance: no penalty, full refund. 

2. 2-6 days in advance: 50% of reservation refunded.

3. Less than 48 hours in advance: no refund.

All cancellations will be confirmed by phone or email.